FAQ


Refund policy

I need to return an item, what's your policy?
If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund if we are out of stock.

Please include the following with your return:

  • Your mailing address
  • Your phone number
  • Order confirmation number
  • What you are returning and why
  • How you would like us to handle your return or exchange

We highly recommend that the items be returned to us using a mail service which provides tracking or insurance.

Contact us at sales@johnwiebemerch.com to get an address to return your defective merchandise.

Once your return has been received by us, we will exchange your item or credit your credit card accordingly. Please allow 3-4 weeks for your return to be processed.

 

Where's My Order?

*ALL MERCHANDISE IS SHIPPED FROM THE US*

How long does it for processing?

Orders are processed within 1-3 business days.

What about international Shipping?

International orders usually take 1-3 weeks for arrival depending upon customs and size of the package.

Live outside of the United States?

All orders may be subject to customs charges for your product, individuals purchasing from our store are responsible for paying for those charges.